At Gavin Files, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
Eligibility for Returns
Items must be returned within 14 days of delivery.
The item must be unused, in its original condition, and in the original packaging.
Proof of purchase (such as order confirmation or receipt) is required.
Returns are only accepted for products that are defective, damaged upon arrival, or significantly different from the description.
Non-Returnable Items
Personalized or custom-made products
Clearance or final sale items
Items that show signs of use or physical damage after delivery (not caused by shipping)
Return Process
Contact our support team at [email protected] within 7 days of receiving your item to request a return authorization.
Include your order number, reason for return, and photos if applicable.
Once approved, we will provide you with return instructions and a return shipping address.
Items must be shipped back within 7 days after receiving return instructions.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, your refund will be processed within 5–7 business days.
Refunds will be issued via the original form of communication used during the order confirmation.
Exchanges
We do not offer direct exchanges. If you’d like a different product, please initiate a return (if eligible) and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery at [email protected] with photos of the issue. We will arrange for a replacement or refund at no extra cost.
Late or Missing Refunds
If you haven’t received a refund after 7 business days, please:
Check your confirmation messages
Contact us at [email protected] for assistance
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We are not responsible for return items lost or damaged in transit. We recommend using a trackable shipping method.
Contact Us
For any questions regarding returns or refunds, please reach out to [email protected].
Make a positive impact on the environment with our eco-friendly office supplies. Choose from recycled paper products, biodegradable pens, and sustainable desk organizers to create a greener workspace. Join us in reducing your carbon footprint while staying productive and organized.
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